BiasharaPrivacy Policy
1. What We Collect
Depending on how you use Biashara Hub, we may collect: your name and phone number (when ordering, booking, or creating a My Orders account); email and business details (for businesses and riders); location information such as your town (for delivery and discovery); and payment-related details processed through M-Pesa for business and rider subscriptions. We do not process customer order payments through the app - those happen directly between you and the business.
2. How We Use It
We use your information to process orders and bookings, connect you with businesses and riders, send order/booking confirmations and account emails, show relevant local listings, and improve the platform. We do not sell your personal information to third parties.
3. My Orders Accounts (Phone + PIN)
If you use My Orders, your PIN is stored securely (hashed, never in plain text) and is used only to protect access to your own order and booking history tied to your phone number.
4. Sharing With Businesses & Riders
When you place an order or booking, we share the details you provide (name, phone, delivery address or pickup choice, notes) with the relevant business, and with a pickup station host where applicable, so they can fulfill your order. We do not share this information with any other business or party.
5. Cookies & Sessions
We use essential cookies to keep you logged in and to remember referral links. We do not use advertising or tracking cookies.
6. Data Retention
We retain order, booking, and account information for as long as necessary to provide the service and meet legal obligations. You can request deletion of your My Orders account information by contacting us through our Support page.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data. Contact us through our Support page to exercise these rights.
8. Business Listings & Public Information
Businesses may choose to publish information as part of their Biashara Hub listing, including their business name, location, phone number, business description, products, services, prices, photographs, logos, and other listing information.
Information intentionally published as part of a business listing may be visible to customers and other visitors to Biashara Hub. Businesses should avoid publishing personal information that is not necessary for their business listing and should only publish information they have the right or lawful basis to publish.
9. Payment Information
Biashara Hub may use M-Pesa or other payment providers to process payments for business and rider subscriptions and other platform-related charges. We may receive information such as the transaction amount, transaction reference, payment status, phone number associated with the transaction, and the date or time of payment.
Biashara Hub does not require or store your M-Pesa PIN. You should never provide your M-Pesa PIN, password, or other confidential payment credentials to Biashara Hub or anyone claiming to represent us.
Payments for products and services between customers and independent businesses are handled directly between those parties unless Biashara Hub specifically states otherwise.
10. Location Information
We may process location information that you provide or select, such as your town, delivery location, pickup location, or business location, where necessary for discovery, delivery, order fulfilment, bookings, or other platform functionality.
Location information is used for purposes reasonably connected to providing the relevant Biashara Hub service and is not intended to be used for unrelated purposes.
11. Third-Party Service Providers
We may use trusted third-party service providers to help operate Biashara Hub. These may include payment providers, hosting providers, database providers, cloud storage providers, email services, messaging services, security services, and other technology providers.
These providers may process information on our behalf where necessary to provide their services to Biashara Hub. We aim to use providers that maintain appropriate security and privacy practices.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no online service or electronic storage system can be guaranteed to be completely secure. Users are responsible for keeping their passwords, PINs, and other account credentials confidential.
13. Data Transfers & Storage
Some of the technology providers used to operate Biashara Hub may store or process information outside Kenya. Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.
14. Marketing Communications
We may send service-related communications such as order confirmations, booking updates, payment notifications, security alerts, account notifications, and important information about Biashara Hub.
Where we send promotional or marketing communications, you may have the option to opt out or unsubscribe, subject to applicable law and communications that are necessary to provide the service.
15. Children's Privacy
Biashara Hub does not knowingly seek to collect personal information from children where applicable law requires parental or guardian consent. If we become aware that personal information has been collected in circumstances where it should not have been, we may take reasonable steps to delete it.
16. Third-Party Websites & Services
Biashara Hub may contain links to third-party websites, applications, payment services, or other external services. These services operate independently from Biashara Hub and may have their own privacy policies and terms.
Biashara Hub is not responsible for the privacy practices, security, content, or policies of third-party services that we do not control.
17. Legal & Regulatory Requests
We may disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders, lawful requests from government authorities, or to protect the rights, safety, security, and property of Biashara Hub, our users, or other persons.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as Biashara Hub develops, our services change, or applicable legal and regulatory requirements change.
When we make changes, we will update this policy on this page. We encourage users to review this Privacy Policy periodically so they remain informed about how their information is handled.
19. Complaints & Data Protection Requests
If you believe that Biashara Hub has handled your personal information in a manner that violates applicable data protection law, or if you wish to exercise your data protection rights, please first contact us through our Support page.
You may also have the right to lodge a complaint with the relevant data protection authority in Kenya, subject to applicable law.
20. Contact
Questions about this policy can be sent through our Support page.